Emergencies

Handling emergencies in short-term rentals

From€0.66incl. VAT / day / property

A well-handled emergency can turn into a good review. Badly handled, it costs a refunded stay and a poor rating. It all happens in the first few minutes.

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Works with your tools

  • Airbnb
  • Booking.com
  • Hostaway
  • Hospitable
  • SuperHote
  • KeyNest
  • Stripe
  • PriceLabs
← The complete guest communication guide

Spot a real emergency

A water leak, no heating in winter, a door that no longer locks, a safety issue: some situations need immediate action, others can wait a few hours.

  • People's safety first
  • Damage that gets worse: water, electricity
  • A property that cannot be entered or locked

With Allolea Emergencies are spotted and escalated straight away, day and night.

React in the first minutes

The guest needs reassurance immediately, even if the fix takes longer. A quick first message prevents panic.

  • Reply straight away to reassure
  • Give one simple instruction: turn off the water, the breaker
  • Say who will come and when

With Allolea The team replies within minutes and follows the incident until it is solved.

Alert the right people

Plumber, electrician, locksmith, caretaker: having the right contacts in advance saves precious time. The owner only needs to be involved to decide.

  • A list of contractors per property
  • An agreed spending limit
  • A report to the owner once the incident is closed

With Allolea The app only pings you when a decision is yours: a call-out, a goodwill gesture.

Water leak
Guest : There's water coming from under the sink!
Reply : Thanks for telling us straight away! Close the valve under the sink by turning it to the right. We are calling the plumber and will update you in a few minutes with his arrival time.
Plans

One price per property, shown per day

Prices include VAT, no setup fee. The daily price is indicative: billing is monthly.

Standard

The essentials for your guests

€0.66incl. VAT / day / property

€19.99 incl. VAT / month / property

  • Full Airbnb, Booking.com and other guest messaging
  • Your processes applied to every exchange
  • Replies 7 days a week, in your name
  • WhatsApp replies included, from the Allolea Guest Service number
  • A thread with the team for every request
  • Access to the Allolea app
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Popular

Premium

Everything in Standard, plus

€0.99incl. VAT / day / property

€29.99 incl. VAT / month / property

  • Built-in channel manager: Airbnb and Booking.com prices, calendars and bookings
  • Phone calls with guests
  • Guest review management
  • KeyNest keys, Stripe deposits and payments
  • PriceLabs dynamic pricing
  • Dashboard and monthly review with an expert
Get started

Custom

For property managers with large portfolios

Custom quote

 

  • Volume discounts
  • White label
  • Dedicated Customer Success
Contact us
FAQ

Frequently asked questions

Price, platforms, languages: what people ask us most.

What do you do in an emergency?

We reassure the guest, give first instructions, contact the planned contractors and alert you if a decision is yours.

And at night?

Emergencies are handled 7 days a week, including at night and at weekends.

How much does it cost?

€0.66 per day per property with Standard (€19.99 a month incl. VAT).

Let's talk about your properties

30 minutes to see the tool on your own listings and price your portfolio. We reply within 24 hours by e-mail or WhatsApp.

Book a 30-min call
WhatsApp+33 7 80 91 81 12
E-mailcontact@allolea.com