Arrivals

Late arrivals and self check-in: the right messages

From€0.66incl. VAT / day / property

A successful self check-in is a guest who gets in without calling anyone. It takes a few messages sent at the right time, and a team to reach if something gets stuck.

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Works with your tools

  • Airbnb
  • Booking.com
  • Hostaway
  • Hospitable
  • SuperHote
  • KeyNest
  • Stripe
  • PriceLabs
← The complete guest communication guide

Prepare the arrival

Everything the guest needs should reach them before they leave home: exact address, access, code and photo steps.

  • The exact address with a map link
  • Access steps in photos: street, door, key box
  • The code sent on the day, at the right time

With Allolea The digital guest guide and the code go out automatically, at the planned time.

Late arrivals

Delayed flight, traffic jam: the arrival time often changes on the day. Guests must know they can arrive late and whom to write to.

  • Ask for the expected arrival time
  • Confirm that a late arrival is fine
  • Stay reachable until they are inside

With Allolea The team handles late arrivals until midnight and beyond.

When something gets stuck

Code rejected, empty key box, a door that sticks: you need a fix within minutes, without leaving the guest outside.

  • Have a backup: second code, neighbour, caretaker
  • Guide the guest step by step
  • Call a contractor if needed

With Allolea Blockers are handled straight away, and the owner is alerted if a decision is needed.

Delay
Guest : Our flight is delayed, we'll land at 1am. Is that OK?
Reply : Good evening, no problem! Check-in is self-service: your code will be sent at 3pm and the check-in guide with photos is in the link below. Message us when you land if needed. Safe flight!
Plans

One price per property, shown per day

Prices include VAT, no setup fee. The daily price is indicative: billing is monthly.

Standard

The essentials for your guests

€0.66incl. VAT / day / property

€19.99 incl. VAT / month / property

  • Full Airbnb, Booking.com and other guest messaging
  • Your processes applied to every exchange
  • Replies 7 days a week, in your name
  • WhatsApp replies included, from the Allolea Guest Service number
  • A thread with the team for every request
  • Access to the Allolea app
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Popular

Premium

Everything in Standard, plus

€0.99incl. VAT / day / property

€29.99 incl. VAT / month / property

  • Built-in channel manager: Airbnb and Booking.com prices, calendars and bookings
  • Phone calls with guests
  • Guest review management
  • KeyNest keys, Stripe deposits and payments
  • PriceLabs dynamic pricing
  • Dashboard and monthly review with an expert
Get started

Custom

For property managers with large portfolios

Custom quote

 

  • Volume discounts
  • White label
  • Dedicated Customer Success
Contact us
FAQ

Frequently asked questions

Price, platforms, languages: what people ask us most.

Do you handle arrivals after midnight?

Yes, the team also replies at night and supports the guest until they are inside.

How does the guest get their code?

The code and the check-in guide go out automatically at the time you choose. With Premium, KeyNest key handovers are handled too.

How much does it cost?

€0.66 per day per property with Standard (€19.99 a month incl. VAT).

Let's talk about your properties

30 minutes to see the tool on your own listings and price your portfolio. We reply within 24 hours by e-mail or WhatsApp.

Book a 30-min call
WhatsApp+33 7 80 91 81 12
E-mailcontact@allolea.com