Reviews

Guest reviews: reply well and avoid bad ratings

From€0.99incl. VAT / day / property

Reviews decide the next bookings. A good rating is earned during the stay, and a careful reply reassures future guests, even after criticism.

Works with your tools

  • Airbnb
  • Booking.com
  • Hostaway
  • Hospitable
  • SuperHote
  • KeyNest
  • Stripe
  • PriceLabs
← The complete guest communication guide

A good review is earned during the stay

Most bad reviews come from a problem that was not dealt with in time: an unanswered question, a breakdown, a misunderstanding.

  • Reply fast to every message
  • Fix problems before check-out
  • Check in with guests after they arrive

With Allolea The team replies 7 days a week and deals with problems before they become reviews.

Reply to every review

A short, personal reply shows future guests that the host is there. Faced with criticism, it should stay calm, factual and mention an improvement.

  • Thank guests for positive reviews
  • Answer criticism without long justifications
  • Say what has been fixed

With Allolea With Premium, the team follows the reviews left on the platforms and replies in your name.

What not to do

Platforms regulate reviews strictly. Some practices can get reviews removed or even a listing suspended.

  • Never offer anything in exchange for a review
  • Do not reply to criticism in the heat of the moment
  • Never disclose the guest's personal information

With Allolea We never offer anything in exchange for a review and follow each platform's rules.

Mixed review
Guest : Great location but the wifi was slow.
Reply : Thank you for your review, we're glad you liked the location! We have replaced the router since your stay, so the wifi is much faster now. We hope to welcome you again.
Plans

One price per property, shown per day

Prices include VAT, no setup fee. The daily price is indicative: billing is monthly.

Standard

The essentials for your guests

€0.66incl. VAT / day / property

€19.99 incl. VAT / month / property

  • Full Airbnb, Booking.com and other guest messaging
  • Your processes applied to every exchange
  • Replies 7 days a week, in your name
  • WhatsApp replies included, from the Allolea Guest Service number
  • A thread with the team for every request
  • Access to the Allolea app
Get started
Popular

Premium

Everything in Standard, plus

€0.99incl. VAT / day / property

€29.99 incl. VAT / month / property

  • Built-in channel manager: Airbnb and Booking.com prices, calendars and bookings
  • Phone calls with guests
  • Guest review management
  • KeyNest keys, Stripe deposits and payments
  • PriceLabs dynamic pricing
  • Dashboard and monthly review with an expert
Get started

Custom

For property managers with large portfolios

Custom quote

 

  • Volume discounts
  • White label
  • Dedicated Customer Success
Contact us
FAQ

Frequently asked questions

Price, platforms, languages: what people ask us most.

Do you reply to reviews in my name?

Yes, with the Premium plan: the team follows the reviews left on the platforms and replies in your name.

Do you ask guests for reviews?

We never offer anything in exchange for a review. The best lever is still a smooth stay and fast replies.

How much does it cost?

Review management is included in Premium: €0.99 per day per property (€29.99 a month incl. VAT).

Let's talk about your properties

30 minutes to see the tool on your own listings and price your portfolio. We reply within 24 hours by e-mail or WhatsApp.