Most bad reviews come from a problem that was not dealt with in time: an unanswered question, a breakdown, a misunderstanding.
Reply fast to every message
Fix problems before check-out
Check in with guests after they arrive
With Allolea The team replies 7 days a week and deals with problems before they become reviews.
Reply to every review
A short, personal reply shows future guests that the host is there. Faced with criticism, it should stay calm, factual and mention an improvement.
Thank guests for positive reviews
Answer criticism without long justifications
Say what has been fixed
With Allolea With Premium, the team follows the reviews left on the platforms and replies in your name.
What not to do
Platforms regulate reviews strictly. Some practices can get reviews removed or even a listing suspended.
Never offer anything in exchange for a review
Do not reply to criticism in the heat of the moment
Never disclose the guest's personal information
With Allolea We never offer anything in exchange for a review and follow each platform's rules.
Mixed review
Guest : Great location but the wifi was slow.
Reply : Thank you for your review, we're glad you liked the location! We have replaced the router since your stay, so the wifi is much faster now. We hope to welcome you again.
Plans
One price per property, shown per day
Prices include VAT, no setup fee. The daily price is indicative: billing is monthly.
Standard
The essentials for your guests
€0.66incl. VAT / day / property
€19.99 incl. VAT / month / property
Full Airbnb, Booking.com and other guest messaging
Your processes applied to every exchange
Replies 7 days a week, in your name
WhatsApp replies included, from the Allolea Guest Service number