Booking.com

Booking.com guest communication: what matters

From€0.66incl. VAT / day / property

On Booking.com, many guests book without writing. The first message often comes from you, and it sets the tone for the stay. Here is how to handle it well.

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Works with your tools

  • Airbnb
  • Booking.com
  • Hostaway
  • Hospitable
  • SuperHote
  • KeyNest
  • Stripe
  • PriceLabs
← The complete guest communication guide

The first message is yours

A Booking.com guest often books in a few clicks, without asking anything. A welcome message after booking opens the conversation and gets you their arrival time.

  • Say thank you and confirm the booking
  • Ask for the expected arrival time
  • Share useful details: address, parking, access

With Allolea This message goes out automatically after every booking, with a template per property.

Special requests

Baby cot, early check-in, parking, pets: special requests entered at booking need a clear yes or no before arrival.

  • Answer every special request
  • Never promise what is not confirmed
  • Tell the guest if there is an extra charge

With Allolea The team answers requests and pings you in the app when a decision is yours.

Guests from all over the world

Booking.com attracts a very international audience. Replying in the guest's language avoids misunderstandings about access or house rules.

  • Reply in the language of the message received
  • Write short, clear instructions
  • Add photos for access to the property

With Allolea The team replies in the guest's language: you have nothing to translate.

Arrival time
Guest : Hi, we will arrive around 9pm. Can we park nearby?
Reply : Good evening and welcome! Arriving at 9pm is no problem. There is a public car park 200 m away, on Rue de la Gare: the map is in your check-in guide. See you tonight!
Plans

One price per property, shown per day

Prices include VAT, no setup fee. The daily price is indicative: billing is monthly.

Standard

The essentials for your guests

€0.66incl. VAT / day / property

€19.99 incl. VAT / month / property

  • Full Airbnb, Booking.com and other guest messaging
  • Your processes applied to every exchange
  • Replies 7 days a week, in your name
  • WhatsApp replies included, from the Allolea Guest Service number
  • A thread with the team for every request
  • Access to the Allolea app
Get started
Popular

Premium

Everything in Standard, plus

€0.99incl. VAT / day / property

€29.99 incl. VAT / month / property

  • Built-in channel manager: Airbnb and Booking.com prices, calendars and bookings
  • Phone calls with guests
  • Guest review management
  • KeyNest keys, Stripe deposits and payments
  • PriceLabs dynamic pricing
  • Dashboard and monthly review with an expert
Get started

Custom

For property managers with large portfolios

Custom quote

 

  • Volume discounts
  • White label
  • Dedicated Customer Success
Contact us
FAQ

Frequently asked questions

Price, platforms, languages: what people ask us most.

Do you reply in Booking.com messaging?

Yes, we reply to your Booking.com guests' messages in your name, from your existing listings.

Can you also manage my Booking.com prices?

Yes, with the Premium plan: the built-in channel manager handles Airbnb and Booking.com prices, availability and bookings.

How much does it cost?

€0.66 per day per property with Standard, €0.99 with Premium, VAT included.

Let's talk about your properties

30 minutes to see the tool on your own listings and price your portfolio. We reply within 24 hours by e-mail or WhatsApp.

Book a 30-min call
WhatsApp+33 7 80 91 81 12
E-mailcontact@allolea.com