Airbnb

Airbnb guest communication: reply fast and well

From€0.66incl. VAT / day / property

On Airbnb, messaging is at the heart of the guest relationship: before booking, before arrival and during the stay. Here is what matters, and how our team handles it.

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Works with your tools

  • Airbnb
  • Booking.com
  • Hostaway
  • Hospitable
  • SuperHote
  • KeyNest
  • Stripe
  • PriceLabs
← The complete guest communication guide

Response rate and Superhost status

Airbnb shows your response rate and response time on your profile. To become or stay a Superhost, you need to reply to at least 90% of new messages within 24 hours.

  • Answer every booking request, even to decline
  • Reply in the evening and at weekends too
  • Leave no message unanswered

With Allolea Our team replies 7 days a week in Airbnb messaging, in your name.

Before arrival

Most Airbnb messages are about arrival time, access and wifi. Anticipating them saves dozens of exchanges.

  • Confirm the booking and say thank you
  • Send check-in instructions a few days before
  • Send the access code at the right time

With Allolea The key messages go out automatically, with a guest guide illustrated with photos.

Keep conversations on Airbnb

Conversations in Airbnb messaging can be reviewed by the platform in a dispute. Keep important information there: times, instructions, special arrangements.

  • Confirm any agreement with the guest in writing
  • Never ask for payment outside the platform
  • Keep photos and messages in case of damage

With Allolea The team replies in Airbnb messaging and pings you in the app for any decision.

Pre-booking question
Guest : Hi, is the place suitable for a baby? Do you have a travel cot?
Reply : Hi! Yes, a travel cot and a high chair are available on request: we set them up before you arrive. Let us know if you have any other questions.
Plans

One price per property, shown per day

Prices include VAT, no setup fee. The daily price is indicative: billing is monthly.

Standard

The essentials for your guests

€0.66incl. VAT / day / property

€19.99 incl. VAT / month / property

  • Full Airbnb, Booking.com and other guest messaging
  • Your processes applied to every exchange
  • Replies 7 days a week, in your name
  • WhatsApp replies included, from the Allolea Guest Service number
  • A thread with the team for every request
  • Access to the Allolea app
Get started
Popular

Premium

Everything in Standard, plus

€0.99incl. VAT / day / property

€29.99 incl. VAT / month / property

  • Built-in channel manager: Airbnb and Booking.com prices, calendars and bookings
  • Phone calls with guests
  • Guest review management
  • KeyNest keys, Stripe deposits and payments
  • PriceLabs dynamic pricing
  • Dashboard and monthly review with an expert
Get started

Custom

For property managers with large portfolios

Custom quote

 

  • Volume discounts
  • White label
  • Dedicated Customer Success
Contact us
FAQ

Frequently asked questions

Price, platforms, languages: what people ask us most.

Do you reply in Airbnb messaging?

Yes. We reply directly in Airbnb messaging, in your name, by connecting to your existing listings.

Does it help with Superhost status?

Superhost status depends on several criteria, including response rate. A team replying 7 days a week helps you keep that one.

How much does it cost for an Airbnb listing?

€0.66 per day per property with the Standard plan (€19.99 a month incl. VAT).

Let's talk about your properties

30 minutes to see the tool on your own listings and price your portfolio. We reply within 24 hours by e-mail or WhatsApp.

Book a 30-min call
WhatsApp+33 7 80 91 81 12
E-mailcontact@allolea.com